Please click on a question to obtain an
answers about toll-free inbound calling:
Toll-Free Inbound Calling
Questions
1. Does UWC charge for a toll-free number?
2. What are the rates for inbound toll-free calls?
3. What is the billing increment for inbound
toll-free calls?
4. Is there any difference between residential
inbound toll-free rates and business inbound toll-free
rates?
5. Does UWC offer toll-free inbound service from
Canada, Alaska, Hawaii and other locations outside of the
continental United States?
6. What are the rates for international and
offshore toll-free inbound calls?
7. Is there a monthly fee or monthly minimum usage
charge for having a toll-free inbound number?
8. Is there a payphone surcharge for inbound
toll-free calls placed from a payphone?
9. Will my inbound toll-free number(s) be
published or listed with toll-free directory assistance
(1-800-555-1212)?
10. Can I switch my existing inbound toll-free
phone numbers to UWC's designated long distance network?
11. Can I keep my current inbound toll-free number
after switching to UWC's designated long distance network?
12. If I do not presently have an inbound toll-free
number, can I get one from UWC?
13. Can I both transfer/switch existing inbound
toll-free numbers and also get new inbound toll-free
numbers?
14. Can I request a specific inbound toll-free
number?
15. Is there a limit to how many toll-free numbers
I can have?
16. Can more than one inbound toll-free number
terminate to the same phone number/line?
17. What is a "personal toll-free number?"
18. Why would I need or want an inbound toll-free
number?
19. How do I sign up for inbound toll-free
numbers?
20. How do I transfer/switch an existing inbound
toll-free number to UWC's designated long distance network?
21. Where is the form located to transfer/switch or
sign up for inbound toll-free service?
22. Does having an inbound toll-free number mean
that I have to have another phone line?
23. What does it mean that my inbound toll-free
numbers are "portable?"
<Back to Main FAQ Questions Page>
Toll-Free Inbound Calling
Questions and Answers
1. Does UWC charge for a toll-free number?
No. Unlike a lot of long distance companies, we
do not charge any fees for obtaining toll-free numbers,
nor do we charge any monthly fees or impose any minimum
monthly usage requirements for inbound toll-free
numbers. You only pay for the calls you receive
that were placed to your inbound toll-free number.
<Back to Top>
2. What are the rates for inbound toll-free calls?
- Click here for
residential inbound toll-free calling rates.
- Click here for
business inbound toll-free calling rates.
<Back to Top>
3. What is the billing increment for inbound
toll-free calls?
The billing increment for all inbound toll-free calls
is always 30 seconds, regardless of the origin of the
inbound toll-free call. For more information
about billing increments,
click here.
<Back to Top>
4. Is there any difference between residential
inbound toll-free rates and business inbound toll-free
rates?
No. UWC's inbound toll-free calling rates are
the same for residential and business customers.
<Back to Top>
5. Does UWC offer toll-free inbound service from
Canada, Alaska, Hawaii and other locations outside of the
continental United States?
Yes. UWC currently offers inbound toll-free
service from the following locations in the United
States and other international countries:
- Alaska
- Anguilla
- Antigua/Barbuda
- Bahamas
- Barbados
- Bermuda
- British Virgin Islands
- Canada
- Cayman Islands
- Dominica
- Dominican Republic
- Grenada
- Guam
- Hawaii
- Jamaica
- Mexico
- Montserrat
- Nevis
- Puerto Rico
- St. Kitts
- St. Lucia
- St. Vincent/Grenadines
- Saipan
- Trinidad & Tobago
- Turks & Caicos
- U.S. Virgin Islands
In order to receive inbound calls from the above
locations to your toll-free number, you must request and
activate "Extended Area Coverage" for your inbound
toll-free number. Please send a request via email
to UWC's Customer Care (to send an email message,
click here), or call UWC's Customer Care,
toll-free, at 1-877-202-7959, and request "Extended Area
Coverage" to be activated for your inbound toll-free
number(s).
<Back to Top>
6. What are the rates for the "Extended Area
Coverage" locations toll-free inbound calls?
Click here for
residential service inbound toll-free rates from Alaska,
Hawaii, Puerto Rico, U.S. Virgin Islands and Canada.
Click here for
business service inbound toll-free rates from Alaska,
Hawaii, Puerto Rico, U.S. Virgin Islands and Canada.
Click
here for all other inbound toll-free rates
(except from
Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands and Canada),
for both residential and business service.
<Back to Top>
7. Is there a monthly fee or monthly minimum usage
charge for having an inbound toll-free number?
No. UWC never charges any monthly fee nor
requires any monthly minimum usage for having an inbound
toll-free number. We offer inbound toll-free
numbers and service at mo extra cost. You only pay
the applicable inbound toll-free calling rate for any
inbound calls made on your toll-free number(s).
<Back to Top>
8. Is there a payphone surcharge for inbound
toll-free calls placed from a payphone?
There is a mandated Federal Communications Commission
(FCC) charge for any calls made to your toll free number
from a payphone. This charge is $.35 per call, in
addition to the normal calling rate. This charge
is to be used to compensate the owner of the payphone
for the use of their equipment in making the inbound
toll-free call.
<Back to Top>
9. Will my inbound toll-free number(s) be
published or listed with toll-free directory assistance
(1-800-555-1212)?
No. Your inbound toll-free number(s) will not
be listed with any directory assistance service.
If you want to be listed with a directory assistance
service, there is an extra charge of $15.00 per month.
UWC collects this fee as a service to the long distance
directory service you select, and will appear on your
regular monthly bill from UWC. If you want this
service, please send a request via email to UWC's
Customer Care (to send an email message,
click here), or call UWC's Customer Care,
toll-free, at 1-877-202-7959, and request a Toll-Free
Directory Asistance Listing for your inbound toll-free
number(s). This type of directory assistance
listing most likely is of interest only for business
purposes.
<Back to Top>
10. Can I switch my existing inbound toll-free
phone numbers to UWC's designated long distance network?
Yes, and we encourage you to do so. You will
need to download, fill out and sign a copy of the
"Responsible Organization" (also referred to as a "RespOrg"
form), which is legally required for UWC to assist you
in changing the long distance provider for your inbound
toll-free numbers. Click
here to download the required form. Please
complete this form and fax it to the toll-free number on
the bottom of the form. Due to Federal
regulations, we must have, on file, a copy of your
written signature for the toll-free number transfer to
UWC. This cannot be accomplished online.
<Back to Top>
11. Can I keep my current inbound toll-free number
after switching to UWC's designated long distance network?
Yes. Simply indicate the toll-free numbers you
want to transfer/switch to UWC's designated long
distance network on the service order form.
Click here
to view your options for signing up for UWC's long
distance service. You will see on the sign up
forms (both online and hard copy) where you can enter
your current inbound toll-free nunbers for switching to
UWC's designated long distance network. You will
also need to download, fill out and sign a copy of the
"Responsible Organization" (also referred to as a "RespOrg"
form), which is legally required for UWC to assist you
in changing the long distance provider for your inbound
toll-free numbers. Click
here to download the required form. Please
complete this form and fax it to the toll-free number on
the bottom of the form. Due to Federal
regulations, we must have, on file, a copy of your
written signature for the toll-free number transfer to
UWC. This part of the sign up procedure cannot be
accomplished online.
<Back to Top>
12. If I do not presently have an inbound toll-free
number, can I get one from UWC?
Yes. On the sign up form (both online and hard copy),
simply check the box that indicates that you want to
establish new toll free numbers. Then fill in the
existing phone numbers that you want the inbound
toll-free number(s) to ring in on (the regular phone
numbers your want the inbound toll-free calls to
terminate to). The new inbound toll-free number
will then "piggyback" onto the existing phone line/phone
number. Any calls placed to the inbound toll-free
number will ring in on the existing phone line/phone
number selected.
<Back to Top>
13. Can I both transfer/switch existing inbound
toll-free numbers and also get new inbound toll-free
numbers?
Yes. You will see on the sign up forms (both
online and hard copy) where you can enter your current
inbound toll-free numbers for switching to UWC's
designated long distance network, and also request new
inbound toll-free lines. You will also need to
download, fill out and sign a copy of the "Responsible
Organization" (also referred to as a "RespOrg" form),
which is legally required for UWC to assist you in
changing the long distance provider for your inbound
toll-free numbers. Click
here to download the required form. Please
complete this form and fax it to the toll-free number on
the bottom of the form. Due to Federal
regulations, we must have, on file, a copy of your
written signature for the toll-free number transfer to
UWC. This part of the sign up procedure cannot be
accomplished online.
<Back to Top>
14. Can I request a specific inbound toll-free
number?
Yes. There is a special form for this, which
can be downloaded by clicking
here. You should be fully aware that this
can be a lengthy process and there is no guarantee that
you will get the inbound toll-free numbers you are
requesting. If you want to see if a specific
number is available, please send a request via email to
UWC's Customer Care (to send an email message,
click here), or call UWC's Customer Care,
toll-free, at 1-877-202-7959, and request that the
specific number be checked for availability.
<Back to Top>
15. Is there a limit to how many toll-free numbers
I can have?
In reality, no. There is, however, a practical
limit to how many you would need or want to have.
<Back to Top>
16. Can more than one inbound toll-free number
terminate to the same phone number/line?
Yes.
<Back to Top>
17. What is a "personal toll-free number?"
A personal toll-free number (also referred to as a
"1-800" or "800" number, although other assigned
toll-free numbers are 855, 866, 877, 888 --- 822, 833,
and 844 are also reserved for future use for inbound
toll-free call numbers) is a service where the person
receiving the call pays for the long distance phone
charges for the phone call, rather than the caller.
While inbound toll-free numbers have been very popular
for businesses to keep in touch with their customers for
a long time, recently they have also become very popular
for residential customers as well. It is any easy
way to promote calls into your phone numbers, regardless
if they business or residential lines.
<Back to Top>
18. Why would I need or want an inbound toll-free
number?
While you do not necessarily "need" an inbound
toll-free number, it can be a good thing, especially
when you have family members, friends, or college
students away from home who need to call you or you want
to have call you without having them to worry about the
cost of making a long distance call. This is
especially useful for older family members who are
on fixed income, or sons and daughters in college, who
need to be in touch with you. Inbound toll-free
calls are much cheaper and easier to place than collect
calls or using calling cards.
<Back to Top>
19. How do I sign up for inbound toll-free
numbers?
Simply indicate the new toll-free numbers you want to
sign up for UWC's designated long distance network on
the service order form.
Click here to
view your options for signing up for UWC's long distance
service. You will see on the sign up forms (both
online and hard copy) where you can enter your request
for new inbound toll-free nunbers for UWC's designated
long distance network. You will also need to
download, fill out and sign a copy of the "Responsible
Organization" (also referred to as a "RespOrg" form),
which is legally required for UWC to assist you in
establishing the long distance provider for your new
inbound toll-free numbers.
Click here to download the required form.
Please complete this form and fax it to the toll-free
number on the bottom of the form. Due to Federal
regulations, we must have, on file, a copy of your
written signature for the toll-free number transfer to
UWC. This part of the sign up procedure cannot be
accomplished online.
<Back to Top>
20. How do I transfer/switch an existing inbound
toll-free number to UWC's designated long distance network?
Simply indicate the toll-free numbers you want to
transfer/switch to UWC's designated long distance
network on the service order form.
Click here
to view your options for signing up for UWC's long
distance service. You will see on the sign up
forms (both online and hard copy) where you can enter
your current inbound toll-free nunbers for switching to
UWC's designated long distance network. You will
also need to download, fill out and sign a copy of the
"Responsible Organization" (also referred to as a "RespOrg"
form), which is legally required for UWC to assist you
in changing the long distance provider for your inbound
toll-free numbers. Click
here to download the required form. Please
complete this form and fax it to the toll-free number on
the bottom of the form. Due to Federal
regulations, we must have, on file, a copy of your
written signature for the toll-free number transfer to
UWC. This part of the sign up procedure cannot be
accomplished online.
<Back to Top>
21. Where is the form located to transfer/switch or
sign up for inbound toll-free service?
On the "Download Page" (click
here to go to the Download Page).
<Back to Top>
22. Does having an inbound toll-free number mean
that I have to have another phone line?
No. You do not need another phone line to use
an inbound toll-free number. The new inbound
toll-free number will "piggyback" onto the existing
phone line/phone number. Any calls placed to the
inbound toll-free number will ring in on the existing
phone line/phone number selected.
<Back to Top>
23. What does it mean that my inbound toll-free
numbers are "portable?"
An inbound toll-free number is "portable" because you
can switch long distance companies without having to get
different inbound toll-free numbers from the new long
distance company. You can always keep the same
inbound toll-free numbers regardless of the company
providing the long distance service. Your inbound
toll-free numbers are portable from one long distance
company to the next.
