UW Communications Inc.

 

Simplicity Great Rate Long Distance Service

FREQUENTLY ASKED QUESTIONS


Toll Free Inbound Calling Questions

Please click on a question to obtain an answers about toll-free inbound calling:

Toll-Free Inbound Calling Questions

1.  Does UWC charge for a toll-free number?

2.  What are the rates for inbound toll-free calls?

3.  What is the billing increment for inbound toll-free calls?

4.  Is there any difference between residential inbound toll-free rates and business inbound toll-free rates?

5.  Does UWC offer toll-free inbound service from Canada, Alaska, Hawaii and other locations outside of the continental United States?

6.  What are the rates for international and offshore toll-free inbound calls?

7.  Is there a monthly fee or monthly minimum usage charge for having a toll-free inbound number?

8.  Is there a payphone surcharge for inbound toll-free calls placed from a payphone?

9.  Will my inbound toll-free number(s) be published or listed with toll-free directory assistance (1-800-555-1212)?

10.  Can I switch my existing inbound toll-free phone numbers to UWC's designated long distance network?

11.  Can I keep my current inbound toll-free number after switching to UWC's designated long distance network?

12.  If I do not presently have an inbound toll-free number, can I get one from UWC?

13.  Can I both transfer/switch existing inbound toll-free numbers and also get new inbound toll-free numbers?

14.  Can I request a specific inbound toll-free number?     

15.  Is there a limit to how many toll-free numbers I can have?

16.  Can more than one inbound toll-free number terminate to the same phone number/line?    

17.  What is a "personal toll-free number?"

18.  Why would I need or want an inbound toll-free number?

19.  How do I sign up for inbound toll-free numbers? 

20.  How do I transfer/switch an existing inbound toll-free number to UWC's designated long distance network?

21.  Where is the form located to transfer/switch or sign up for inbound toll-free service?

22.  Does having an inbound toll-free number mean that I have to have another phone line?

23.  What does it mean that my inbound toll-free numbers are "portable?"          

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Toll-Free Inbound Calling Questions and Answers

1.  Does UWC charge for a toll-free number?

No.  Unlike a lot of long distance companies, we do not charge any fees for obtaining toll-free numbers, nor do we charge any monthly fees or impose any minimum monthly usage requirements for inbound toll-free numbers.  You only pay for the calls you receive that were placed to your inbound toll-free number.   

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2.  What are the rates for inbound toll-free calls?

  • Click here for residential inbound toll-free calling rates.
  • Click here for business inbound toll-free calling rates.

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3.  What is the billing increment for inbound toll-free calls?

The billing increment for all inbound toll-free calls is always 30 seconds, regardless of the origin of the inbound toll-free call.   For more information about billing increments, click here

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4.  Is there any difference between residential inbound toll-free rates and business inbound toll-free rates?

No.  UWC's inbound toll-free calling rates are the same for residential and business customers.

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5.  Does UWC offer toll-free inbound service from Canada, Alaska, Hawaii and other locations outside of the continental United States?

Yes.  UWC currently offers inbound toll-free service from the following locations in the United States and other international countries:

  • Alaska
  • Anguilla
  • Antigua/Barbuda
  • Bahamas
  • Barbados
  • Bermuda
  • British Virgin Islands
  • Canada
  • Cayman Islands
  • Dominica
  • Dominican Republic
  • Grenada
  • Guam
  • Hawaii
  • Jamaica
  • Mexico
  • Montserrat
  • Nevis
  • Puerto Rico
  • St. Kitts
  • St. Lucia
  • St. Vincent/Grenadines
  • Saipan
  • Trinidad & Tobago
  • Turks & Caicos
  • U.S. Virgin Islands

In order to receive inbound calls from the above locations to your toll-free number, you must request and activate "Extended Area Coverage" for your inbound toll-free number.  Please send a request via email to UWC's Customer Care (to send an email message, click here), or call UWC's Customer Care, toll-free, at 1-877-202-7959, and request "Extended Area Coverage" to be activated for your inbound toll-free number(s).  

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6.  What are the rates for the "Extended Area Coverage" locations toll-free inbound calls?

Click here for residential service inbound toll-free rates from Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands and Canada.

Click here for business service inbound toll-free rates from Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands and Canada.

Click here for all other inbound toll-free rates (except from Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands and Canada), for both residential and business service.  

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7.  Is there a monthly fee or monthly minimum usage charge for having an inbound toll-free number?

No.  UWC never charges any monthly fee nor requires any monthly minimum usage for having an inbound toll-free number.  We offer inbound toll-free numbers and service at mo extra cost.  You only pay the applicable inbound toll-free calling rate for any inbound calls made on your toll-free number(s).     

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8.  Is there a payphone surcharge for inbound toll-free calls placed from a payphone?

There is a mandated Federal Communications Commission (FCC) charge for any calls made to your toll free number from a payphone.  This charge is $.35 per call, in addition to the normal calling rate.  This charge is to be used to compensate the owner of the payphone for the use of their equipment in making the inbound toll-free call. 

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9.  Will my inbound toll-free number(s) be published or listed with toll-free directory assistance (1-800-555-1212)?

No.  Your inbound toll-free number(s) will not be listed with any directory assistance service.  If you want to be listed with a directory assistance service, there is an extra charge of $15.00 per month.  UWC collects this fee as a service to the long distance directory service you select, and will appear on your regular monthly bill from UWC.  If you want this service, please send a request via email to UWC's Customer Care (to send an email message, click here), or call UWC's Customer Care, toll-free, at 1-877-202-7959, and request a Toll-Free Directory Asistance Listing for your inbound toll-free number(s).  This type of directory assistance listing most likely is of interest only for business purposes.  

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10.  Can I switch my existing inbound toll-free phone numbers to UWC's designated long distance network?

Yes, and we encourage you to do so.  You will need to download, fill out and sign a copy of the "Responsible Organization" (also referred to as a "RespOrg" form), which is legally required for UWC to assist you in changing the long distance provider for your inbound toll-free numbers.  Click here to download the required form.  Please complete this form and fax it to the toll-free number on the bottom of the form.  Due to Federal regulations, we must have, on file, a copy of your written signature for the toll-free number transfer to UWC.  This cannot be accomplished online.   

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11.  Can I keep my current inbound toll-free number after switching to UWC's designated long distance network?

Yes.  Simply indicate the toll-free numbers you want to transfer/switch to UWC's designated long distance network on the service order form.  Click here to view your options for signing up for UWC's long distance service.  You will see on the sign up forms (both online and hard copy) where you can enter your current inbound toll-free nunbers for switching to UWC's designated long distance network.  You will also need to download, fill out and sign a copy of the "Responsible Organization" (also referred to as a "RespOrg" form), which is legally required for UWC to assist you in changing the long distance provider for your inbound toll-free numbers.  Click here to download the required form.  Please complete this form and fax it to the toll-free number on the bottom of the form.  Due to Federal regulations, we must have, on file, a copy of your written signature for the toll-free number transfer to UWC.  This part of the sign up procedure cannot be accomplished online.       

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12.  If I do not presently have an inbound toll-free number, can I get one from UWC?

Yes. On the sign up form (both online and hard copy), simply check the box that indicates that you want to establish new toll free numbers.  Then fill in the existing phone numbers that you want the inbound toll-free number(s) to ring in on (the regular phone numbers your want the inbound toll-free calls to terminate to).  The new inbound toll-free number will then "piggyback" onto the existing phone line/phone number.  Any calls placed to the inbound toll-free number will ring in on the existing phone line/phone number selected.     

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13.  Can I both transfer/switch existing inbound toll-free numbers and also get new inbound toll-free numbers?

Yes.  You will see on the sign up forms (both online and hard copy) where you can enter your current inbound toll-free numbers for switching to UWC's designated long distance network, and also request new inbound toll-free lines.  You will also need to download, fill out and sign a copy of the "Responsible Organization" (also referred to as a "RespOrg" form), which is legally required for UWC to assist you in changing the long distance provider for your inbound toll-free numbers.  Click here to download the required form.  Please complete this form and fax it to the toll-free number on the bottom of the form.  Due to Federal regulations, we must have, on file, a copy of your written signature for the toll-free number transfer to UWC.  This part of the sign up procedure cannot be accomplished online.    

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14.  Can I request a specific inbound toll-free number?     

Yes.  There is a special form for this, which can be downloaded by clicking here.  You should be fully aware that this can be a lengthy process and there is no guarantee that you will get the inbound toll-free numbers you are requesting.  If you want to see if a specific number is available, please send a request via email to UWC's Customer Care (to send an email message, click here), or call UWC's Customer Care, toll-free, at 1-877-202-7959, and request that the specific number be checked for availability. 

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15.  Is there a limit to how many toll-free numbers I can have?

In reality, no.  There is, however, a practical limit to how many you would need or want to have.

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16.  Can more than one inbound toll-free number terminate to the same phone number/line?    

Yes.

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17.  What is a "personal toll-free number?"

A personal toll-free number (also referred to as a "1-800" or "800" number, although other assigned toll-free numbers are 855, 866, 877, 888 --- 822, 833, and 844 are also reserved for future use for inbound toll-free call numbers) is a service where the person receiving the call pays for the long distance phone charges for the phone call, rather than the caller.  While inbound toll-free numbers have been very popular for businesses to keep in touch with their customers for a long time, recently they have also become very popular for residential customers as well.  It is any easy way to promote calls into your phone numbers, regardless if they business or residential lines.         

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18.  Why would I need or want an inbound toll-free number?

While you do not necessarily "need" an inbound toll-free number, it can be a good thing, especially when you have family members, friends, or college students away from home who need to call you or you want to have call you without having them to worry about the cost of making a long distance call.  This is especially useful for older family members  who are on fixed income, or sons and daughters in college, who need to be in touch with you.  Inbound toll-free calls are much cheaper and easier to place than collect calls or using calling cards.    

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19.  How do I sign up for inbound toll-free numbers? 

Simply indicate the new toll-free numbers you want to sign up for UWC's designated long distance network on the service order form.  Click here to view your options for signing up for UWC's long distance service.  You will see on the sign up forms (both online and hard copy) where you can enter your request for new inbound toll-free nunbers for UWC's designated long distance network.  You will also need to download, fill out and sign a copy of the "Responsible Organization" (also referred to as a "RespOrg" form), which is legally required for UWC to assist you in establishing the long distance provider for your new inbound toll-free numbers.  Click here to download the required form.  Please complete this form and fax it to the toll-free number on the bottom of the form.  Due to Federal regulations, we must have, on file, a copy of your written signature for the toll-free number transfer to UWC.  This part of the sign up procedure cannot be accomplished online.       

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20.  How do I transfer/switch an existing inbound toll-free number to UWC's designated long distance network?

Simply indicate the toll-free numbers you want to transfer/switch to UWC's designated long distance network on the service order form.  Click here to view your options for signing up for UWC's long distance service.  You will see on the sign up forms (both online and hard copy) where you can enter your current inbound toll-free nunbers for switching to UWC's designated long distance network.  You will also need to download, fill out and sign a copy of the "Responsible Organization" (also referred to as a "RespOrg" form), which is legally required for UWC to assist you in changing the long distance provider for your inbound toll-free numbers.  Click here to download the required form.  Please complete this form and fax it to the toll-free number on the bottom of the form.  Due to Federal regulations, we must have, on file, a copy of your written signature for the toll-free number transfer to UWC.  This part of the sign up procedure cannot be accomplished online.       

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21.  Where is the form located to transfer/switch or sign up for inbound toll-free service?

On the "Download Page" (click here to go to the Download Page).

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22.  Does having an inbound toll-free number mean that I have to have another phone line?

No.  You do not need another phone line to use an inbound toll-free number.  The new inbound toll-free number will "piggyback" onto the existing phone line/phone number.  Any calls placed to the inbound toll-free number will ring in on the existing phone line/phone number selected.      

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23.  What does it mean that my inbound toll-free numbers are "portable?"

An inbound toll-free number is "portable" because you can switch long distance companies without having to get different inbound toll-free numbers from the new long distance company.  You can always keep the same inbound toll-free numbers regardless of the company providing the long distance service.  Your inbound toll-free numbers are portable from one long distance company to the next.        

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Six Second Billing
Six second billing increments can save you an average of up to 23% per long distance call when compared to other calling plans.  To learn more about UWC's billing increments and other features of our Simplicity Great Rate Long Distance service, Click here.  
 
Toll Free Service
Check out UWC's Simplicity Great Ratesm Toll Free Service.  It is a great way to call back to your home and/or business, and it is much cheaper than using a calling card or placing a collect call.  Click here to learn more about UWC's Toll Free calling services. 


 


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